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Last Updated on June 4, 2022 by coffeepo
What is the best online chat jobs you can do from home?
Are you having trouble finding jobs? Want to make money while in quarantine, away from face-to-face interactions? If this sounds like you, then you’ve come to the right place.
With this new age of communication—and the pandemic causing an accelerated shift to digital for many businesses—customer interactions are increasingly taking place online. Online chat is becoming the go-to customer service channel for many companies, including big names like Apple, Amazon, and Best Buy.
If you’re looking for remote work opportunities, there’s therefore no better place to start than as an online chat agent.
Here are 16 online chat jobs that you can do from the comfort of your own home to start a remote career right now.
Accolade Support provides dispatch services, technical support, and virtual assistance for customers of companies. Their client roster includes small startups and international corporations.
The call center accepts hires from all over the country for website chat, email, and social media support positions. Work schedules are flexible, and the average salary is $10 per hour.
2. Apple
If you are a fan of Apple and its numerous products, then an online chat job with the tech giant itself would be perfect for you. Although this is not a chat-exclusive position—you may be required to communicate with customers through other channels—this is still something you can easily do at home.
As an Apple at Home Advisor, you provide customer service and technical support for the company’s iPhones, iPads, Macs, iOS, and other products. Many customers contact Home Advisors for help with bugs, but it’s not uncommon for someone to contact customer support for assistance with other things (e.g. how to edit photos).
The salary for this position ranges from $10 to $53 per hour. You don’t need experience to apply—Apple even hires college students, both for full-time and part-time positions.
3. Asurion
Asurion is a global technology solutions company that assists customers with all of their technological needs, whether it’s setting up the latest update or repairing/replacing damaged devices.
As an online chat agent, you will act as brand ambassador for Asurion, helping with technical and customer issues. To apply, you must have a high school diploma and a minimum of one year of experience working in customer service.
Asurion not only offers WFH online chat jobs, but also a variety of at-home employment opportunities. Salaries vary depending on the job, but they typically range from $12-$20 per hour.
You can search for remote careers on the company’s website across a variety of fields, including customer service, supply chain, and even corporate positions. Whether you start as an online agent or in another work-from-home position, you can therefore definitely build a long-term career with Asurion.
4. Amazon
Amazon is a well-known multinational technology company, based in the United States. It specializes in e-commerce, digital streaming, cloud computing, among other things. Since their main products/services are all online, Amazon always has a need for customer service agents.
As an Amazon Customer Service Associate, you will answer customer inquiries and feedback, redirect them to experts for their concerns, and act to uphold the customer-centric image of Amazon. There are no minimum requirements, other than the standard skills needed for the position:
- Communication skills
- Ability to multitask,
- Good written and spoken English skills
However, keep in mind that the company does prioritize the hiring of agents with prior customer service experience.
You can find online chat jobs on the Amazon website, most of which offer an average salary of $16 per hour.
5. Uber
Uber Technologies, more commonly known as just Uber, is a technology company that focuses on ride-hailing, food delivery, courier delivery, freight transportation, and other similar services.
As an Uber Service Representative, you will be helping customers and supporting Uber service workers, like the drivers and couriers. You will need to communicate quickly and solve different problems for both customers and workers alike.
To qualify for this job, you must have at least one year of experience in customer service and excellent organizational skills. You must also be able to troubleshoot problems and find solutions to problems at a fast pace.
There are no specific salary figures posted on the Uber website, but research indicates that it’s at least $10 per hour.
6. Arise
Arise is a virtual solutions company that connects customers with a network of service partners, providing technical support to thousands of people with varying inquiries.
Every Customer Service Representative on the Arise platform is assigned to one of its partners. They then provide technical or customer support on behalf of that partner to the partner’s own customers or clients.
What’s great about Arise is that you have control over your own income and work schedule. You select the client program that works best for you, based on your salary expectations and available hours. Arise also offers opportunities for bilingual service providers. Overall, salaries range from $10-$16 per hour.
There are no special certifications or experience required to apply. You will, however, need to go through instructor-led online courses to receive your client certification. These courses will put you $25-$50 out-of-pocket, but it’s a requirement to sign up for the partner program.
7. Best Buy
Best Buy is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. It is the world’s largest multi-channel electronics retailer and the country’s largest collector of used electronics and appliances.
Since the company regularly deals with electronics, it’s always in need of Chat Support Agents to provide technical support to its customers. You will troubleshoot various products with the customers, run diagnostics tools, and help customers find the right solution to their problem.
You will need to have at least one year of experience in troubleshooting Microsoft, Apple, and mobile device operating system issues to qualify, as well as at least one year in customer service or sales.
If you’re tech-savvy, you can find a position at Best Buy with an average salary of $12 per hour.
8. Concentrix
Concentrix is an American business service company that specializes in customer engagement and business performance. As a Concentrix customer service provider, you will need to handle incoming customer inquiries and requests, as well as develop and maintain customer files.
Concentrix has minimum requirements for interested applicants. You’ll need a high school diploma or GED and at least one year of experience in customer service. The hourly pay with Concentrix averages about $13.
9. OutPLEX
OutPLEX is an international business process outsourcing company that helps brands around the globe with multi-channel digital transformation and technical support.
At OutPLEX, WFH Live Chat agents are responsible for establishing relationships between various customers and business entities that the company represents. You will be answering the customer’s general questions, exploring for possible solutions, and resolving their issues.
You need the following to qualify and thrive in this job:
- 30-50WPM typing speed with no mistakes
- The ability to multitask
- Independent research skills
- A high school diploma/GED
As a Live Chat Agent, your salary will range from $9-$13 an hour.
10. The Chat Shop
The Chat Shop is a London-based full-service provider for businesses. It uses a combination of human chat and AI chatbots to streamline the customer service experience and ensure availability at all times.
As a Chat Shop Live Agent, you will be working with a very wide range of customers, depending on the team you are assigned to. There are teams for sports cars, high-end jewelry, and more—some teams even assist people in purchasing the perfect mattress!
There are no minimum requirements other than the skills needed for the job:
- Proficiency in English
- Decent typing speed
- Personability
Expect a $10/hour salary with The Chat Shop.
11. SiteStaff
According to SiteStaff’s website, “SiteStaff is a proactive live chat service provider for elite businesses offering the most personalized services.” It works with a wide variety of industries, including senior living, elective medicine, finance, and law firms.
SiteStaff Agents are the point of contact for whichever business they are appointed to. They are then expected to answer inquiries from customers and solve their issues.
You only need the skills needed for the job (e.g. communication skills), with no other minimum requirements. The salary is about $10 per hour.
12. Live Person
LivePerson is a publicly held global technology company that develops conversational commerce and AI software—it actually developed the world’s first AI-powered conversational cloud!
The LivePerson Chat Agent position requires you to communicate with consumers from the business that you are assigned to and help them with their issues.
You will need a college degree, at least 2-3 years proven experience in the contact center environment, general knowledge of computers and business operations, and potentially other skills, depending on the role you apply for.
The average hourly salary is higher than most other from-home chat job opportunities, at $30.
13. LiveWorld
LiveWorld is a digital and social marketing agency that widens brands’ reach through online dialogue, social media, and messaging apps. LiveWorld works with a multitude of industries, including pharma & healthcare, travel & hospitality, and retail.
LiveWorld has a wide range of positions available, but as a customer service agent, you will be:
- Review, track, and escalate of posts by social media users
- Following brand guidelines in all communications
- Identify and escalate trends
- Respond to customer questions.
Good writing skills is a must for this job, and it is also recommended that you have experience working in social media professionally. The average hourly rate is $7-$10.
14. Support.com
Support.com is a technical support company for businesses and consumers alike. It is the leading provider for homesourced technical support and omnichannel solutions, delivered by home-based employees.
If you apply for one of Support.com’s customer service opportunities, you’ll undergo paid training. After you’ve completed the training, you will be deployed to provide world-class technical support for the company’s customers.
There are no minimum requirements other than the basic skills needed for the job, such as English fluency and general communication skills. The average wage is about $9-$10 per hour.
15. Fancy Hands
Fancy Hands is a US-based virtual assistant team that caters to a wide variety of businesses, giving quick support for their customers.
There are both technical and customer support positions available at Fancy Hands. You may also be required to take on a customer’s day-to-day tasks, such as finding car services or booking appointments.
People who are good at researching and navigating the internet are great for this job. As long as you have a fast internet connection and access to common websites/software, you can find a position with Fancy Hands.
There are no educational or experiential requirements to work at Fancy Hands. The average salary for a virtual assistant is $9 per hour.
16. Freshworks
Freshworks provides a multitude of services and features for businesses. The company supports various departments, including HR, IT, and even Sales and Marketing. It’s main product is Freshchat, a live chat software that creates a new way of doing business with customers.
As a Freshworks agent, you will communicate with customers through the website, mobile app, and other messenger platforms. You will also be expected to send campaigns to customers based on their behaviors, on behalf of various businesses.
You need at least a high school diploma (or a GED/its equivalent), but an undergraduate degree will put you ahead of the competition. The average salary for a Freshworks agent is $10 per hour.
Conclusion
Without customer service and technical support, the day-to-day operations of businesses wouldn’t go as smoothly. And with the rise of remote work and cloud-based software, more of these support jobs are going to home-based workers.
Online chat jobs come with flexibility and freedom—in many cases, you can choose your own schedule, and even the companies you work with. Plus, you get to help others with their concerns, all from the comfort of your own home.
But with endless possibilities (and a few scams), it can be difficult to choose the right online chat job position and company. We hope that this list of online WFH chat jobs help you find the opportunity you’re looking for!
